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Headrow News
Nov 17 2008
Customer Feedback - October 2008
Customer Service Standards
(includes all offices, Leeds, Sheffield & Goole)
Number of application requests from 30.06.08 to
31.10.08 - 211
Application requests on website from 30.06.08 to
31.10.08 - 43
Number of complaints received from 01.01.08 to
31.10.08 - 21
Number of compliments received from 01.01.08 to
1.10.08 - 18
Requests for information in other formats 01.07.08 to
31.10.08 - 0
Reception comment cards from 01.08.08 to
31.10 .08 - 39
33 were very satisfied with experience,
5 fairly satisfied,
1 no response.
Number of visitors to the office
01.08.08 to 31.10.08 - 149
100% of visitors where seen within 2 minutes of arrival. For those visitors who had an appointment only 1 was not seen within 5 minutes of their appointment time.
Recent News Entries
Nov 25 2008 Report your Anti Socail Behaviour view »
Nov 17 2008 Customer Feedback - October 2008 view »
Jul 02 2008 Digital TV Coming Soon view »
Jul 02 2008 Stock Condition Survey 2008 view »
Jan 07 2009 Can you help? view »
