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Equality and Diversity
Headrow is committed to providing Equality & Diversity (E & D) in employment and service delivery and intends to take steps to improve our performance and to provide opportunities for all.
Download a copy of our Equality & Diversity Policy Statement.
We offer a language line service which offers translations if you request it.
Action Plan
We have a detailed Equality & Diversity action plan, in order to continually improve our performance and service delivery.
The main areas of the action plan include:
- Corporate commitment and Continuous Improvement
- Governance
- BME Housing Associations
- Customer Consultation and Involvement
- Provision of access to services
- Racial and other forms of harassment
- New homes and stock reinvestment
- Employment & training
- Contractors and consultants
Committee
Our Equality and Diversity committee is made up of the following members:
- Jocelyn Jean-Pierre (Chair and Board champion)
- Neville Bourne (Resident Board member)
- Steve Cohen (Resident Board member)
- Maurice Reyanard (Board member)
- Jeff Windsor (Board member)
- David Twitchen (Chief Executive)
- Paul Common (Director of Operations)
- Hayley Giles (Business Improvement Manager)
This committee meets twice a year and monitors Headrow progress against the E & D action plan.
We also have a representative who attends the Arena Group wide steering Group, in order to promote E & D across the whole of the Arena group and to look at training and development for staff, good practise and monitoring of key performance indicators.
Within Headrow we have an internal staff-working group made up of staff from different departments. The role of this group is to practically take forward the action plan and aid the understanding of E & D among staff.
Satisfaction Surveys
In order to monitor our performance and satisfaction levels of our residents we carry out regular satisfaction surveys, and report these to our Operations Committee.
- Telephone Calls to Office Survey
- New Tenant Survey
- Exit Survey
- Details of other policies that support our commitment to E & D:
Recent News
We are currently reviewing and updating our contractor's questionnaire and monitoring process.
